FAQs
Frequently Asked Questions
What are the advantages of using First USA Home Loans?
First USA Home Loans offers the unique combination of experience, financial strength, fast approvals, and friendly, personalized service - a rarity in the mortgage industry. Each customer is treated with the utmost respect and dignity, and loan officers take as much time as necessary to both answer all of a client's concerns and determine the best solution for acquiring a loan.
First USA Home Loans prides itself on being able to handle the "impossible" deal. Regardless of a client's credit score or financial history, solutions will be found, even if it takes unique problem solving and extra time. The First USA Home Loans philosophy is to protect the client's best interests - always.
Why should I select First USA Home Loans over other mortgage companies?
Some mortgage companies always go for the bottom dollar. At First USA Home Loans, we don't compete on price - we strive to be #1 in customer service. Saving a few dollars here or there doesn't mean a thing if we don't have your absolute trust and faith as your mortgage broker of choice. That's why First USA Home Loans focuses on two key areas of customer service:
1) Open, honest communication that strives to address any and all of your concerns, no matter how long it takes.
2) Doing whatever it takes to get your loan approved quickly and efficiently, even if that requires loan officers going the extra mile. It's all standard operating procedure for First USA Home Loans.
What's your application and approval process like?
Clients can begin the process by calling 800-309-2070 or applying for a loan online. Once a completed application is received, a loan officer will notify you that your loan is in process. Within three business days, you'll also receive a loan package with documents requiring your signature, as well as a list of additional documents necessary to complete your application.
Once a client has gathered and signed all of the necessary documents, they can be mailed or faxed directly to the First USA Home Loans Mortgage office to finish processing.
How quickly will my loan be approved?
One of the keystones of First USA Home Loans service is a quick and efficient processing and approval procedure. Because each First USA Home Loans client is treated with equal importance, there's no worry that your application may be lost in the beaurucratic shuffle found in other mortgage firms. First USA Home Loans tries to keep it as simple as possible; a loan officer will call you the instant that you're approved.
What will my interest rate be and how can I lock it in?
Once First USA Home Loans receives your application and all required documentation, you will receive email notification that everything is in order. You will also be provided with your interest rate. This interest rate can be locked in for 30, 45, or 60 days at no extra cost. Rate locks for periods beyond 60 days may require an up-front fee.
How can I check the status of my loan application?
Customer service is job #1 with First USA Home Loans. Our loan officers can be contacted at any time to answer your questions, address your concerns, or check on the status of your loan application. Call First USA Home Loans at any time at 800-309-2070.